Msecure permission denied7/26/2023 This time, I will be giving myself a MUCH better hint. I have emailed the above to the support email I found on the account reset page, taking one last stab at seeing if you can help me restore access via fingerprint.if that cannot be done I understand that I will need to wipe my account and start over. After thinking about it, it is possible that I changed the password sometime ago and managed to forget the new PW by relying solely on the fingerprint access. I entered what I thought to be the password and it was rejected. To address this error, edit the default SSH configuration file. For whatever reason, mSecure no longer gives me the opportunity to unlock the program using my thumbprint and instead requires my password. After replacing the card, I attempted to log into mSecure 6 to get a password. After the buy out, T-Mobile sent me a new SIM card to replace the one provided by Sprint. Until they were bought out by T-Mobile, I have been a Sprint subscriber. Here is a bit better summary of what happened:įirst, I am using an Android device (Samsung Galaxy S20 5G) I apologize for not adding further detail. When you open the app to the screen asking for your password, do you see a blue icon near the bottom of the screen? If you do, what happens when you tap on that icon? The first thing I need to do is confirm whether or not you see the Face ID icon on the lock screen for mSecure. You simply open the Settings app on your device, scroll down and tap the mSecure app, then make sure the toggle for using Face/Touch ID is turned on. This is something that can be easily fixed in iOS's Settings. The fourth thing we know that causes this to happen is iOS can disable the permission for mSecure to use Face/Touch ID. If this feature didn't exist, then anyone could get hold of your device, add a new face or fingerprint in the device's settings, then they would be able to open and unlock mSecure and any other app you gave permission to unlock via biometric authentication. The reason for this feature is to keep thieves from bypassing the security of your installed apps. Whenever the user's biometric information is altered in this manner, the authentication data in the device's secure storage is reset which causes the biometric unlock feature to be disabled for mSecure. This, however, is an intentional security feature in iOS. The third action we know will disable Face/Touch ID functionality is if you change the Face or Fingerprint data in iOS's Settings. Neither of these events are supposed to disable biometric functionality in 3rd party apps, but it does happen occasionally. Next, iOS updates have been known to disrupt Face/Touch ID functionality, and it's also possible the permission for an app to use these features gets removed somehow. First, you can disable the feature in mSecure's Settings, which isn't likely to be the cause of the problem your are reporting. I'm not sure what could be happening here, as there are only a few things we know of that can cause Face/Touch ID to become disabled for a 3rd party app like mSecure. Thank you for contacting us, and I'm sorry for the issue you are experiencing.
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